Assuming you have downloaded the FreeControl app from the app store or play store you will need to log in with your username (the email address you used when setting up your riscocloud account) and your password. You will then be prompted to select your system, then enter your pin code (the pin you use at the alarm keypad and when using the app).
If you have forgotten your password then please click the ‘lost password’ link within the app or by selecting this link at www.riscocloud.com on a web browser. You will then receive an email by Risco which contains a link to set up a new password (NOTE: Please check your junk mailbox if you have not received this email).
If you have forgotten what email address you used, please contact us.
Don't forget to also check your Critical Push Alert/Notification Setting!
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