1. I have had an alarm activation on my alarm system.

We would first recommend that you double check your property for any signs of forced entry, damage or loss. If you discover any evidence of a break in or an attempted break in we recommend you contact the police and your insurance company as soon as possible.

If you have had a false alarm please follow the instructions below before you reset your system and continue using it.

1. Identify what device connected to your system has caused the false alarm (e.g. zone 2 – lobby) by checking your systems event history/event log. You may need to refer to your device list/zone list to help you determine the location of the zone.
2. Identify the cause of the false alarm and make a note. See our list of the most common causes of false alarms.
3. Resolve anything that could be causing your false alarms (e.g. cobwebs in front of the detector). If a panic button has caused the false alarm, you will need to reset this with the reset key.
4. Reset your system and continue to use it as normal at the usual times. 
5. If this is the second time you have had a false alarm on this particular device and you have already followed the steps above (between 1-7 days after the first false alarm), please contact us to arrange an engineer visit.

Note: We would not look to send an engineer to site for single false activation.