Knowledge base

Intruder Alarm Support (2)

FAQs, user manuals and technical support on our most common intruder alarm systems.

Frequently Asked Questions (18)

• 1. I have had an alarm activation on my alarm system.
• 2. I have had an alarm activation on my monitored alarm system
• 3. What could of caused my false alarms?

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User Guides (10)

• FM Electronics
• Risco Agility/WiComm
• Honeywell Galaxy

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CCTV Support (2)

FAQs, user manuals and technical support on our most common CCTV systems.

Frequently Asked Questions (12)

• 1. I would like to manually add my Hikvision CCTV system to the app
• 2. How to use my Hikvision system - live view, playback and export
• 3. I can’t access my CCTV remotely via my smartphone, tablet, PC or laptop

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User Guides (4)

• Alien
• Concept Pro
• Hikvision

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Access Control Support (2)

FAQs, user manuals and technical support on our most common access control and door entry systems.

Paxton Net2 Video User Guides (9)

• [Net2]Learn what to do when a user loses their token, including barring the token and assigning a new one to a user
• [Net2]Learn how to add new users/fobs/tokens to your system.
• [Net2]Learn how to monitor users in your system, including how to run reports.

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Frequently Asked Questions (3)

• 1. The electronic maglock on the door is not locking/holding
• 2. I want to move my Paxton Net2 software & database onto a new PC or Server
• 3. I want to install Paxton Net2 software onto a new PC/workstation

Fire Alarm Support (1)

FAQs, user manuals and technical support on our most common fire alarm systems.

User Guides (3)

• C-Tec
• Morley
• Advanced

Service Support (1)

Engineer visits, maintenance agreements, service visits and questions about your cover with us.

Frequently Asked Questions (2)

• I have a monitored system and I would like to make a change to my keyholders
• Refer a friend/referral scheme

Billing Support (1)

For queries regarding an invoice, payment or your billing account

Frequently Asked Questions (1)

• I have already paid but you are still chasing me for payment