Frequently Asked Questions (12)

1. I would like to manually add my Hikvision CCTV system to the app

Modified on Thu, 13 Jul, 2023 at 4:25 PM
2. How to use my Hikvision system - live view, playback and export

Modified on Wed, 26 Jun at 12:41 PM
3. I can’t access my CCTV remotely via my smartphone, tablet, PC or laptop

Modified on Wed, 19 Jul, 2023 at 5:45 PM
4.[CCTV] I need to re-network my router to allow for remote access into my CCTV system / I am having / I have had a new broadband router

Modified on Wed, 7 Aug at 12:22 PM
5. I have exported footage from my Hikvision CCTV system but I can't play it on my PC, laptop or Mac

Modified on Thu, 5 Aug, 2021 at 5:01 PM
6. My CCTV system is not accepting my password.

Modified on Wed, 6 Jul, 2022 at 12:15 PM
7. What is a DDNS

Modified on Wed, 6 Jul, 2022 at 12:16 PM
8. Why is my recorder beeping?

Modified on Wed, 6 Jul, 2022 at 12:16 PM
9. How to view your cameras on a web browser.

Modified on Mon, 27 Mar, 2023 at 5:16 PM
10.[CCTV] I am no longer receiving push notifications via the IVMS 4500 app

Modified on Wed, 7 Aug at 12:22 PM