DON’T PANIC, your system should still be recording footage to your hard drive as it was originally configured to (as long as it is switched on).
If you pay for IT support we recommend you contact them or your ISP (internet service provider) to see if they can support you with this process.
Find out the internal IP IPv4 address of your recorder. If you are unsure what this is, it should be shown on the network page in the settings menu of the recorder next to IPv4 address, (eg 192.168.11.10) providing the recorder is switched on and connected to your router. If there is not an ip address showing, please tick ‘enable DHCP’, then untick this once an internal IP address is shown. You may also be able to find out what the internal IPv4 IP address of the recorder is by checking the ‘connected devices’ page in your router settings. Once you know this IP address we recommend reserving this ip address in your router settings so your router does not allocate this address to another device on your network.
The next step is to open each of the ports in the settings of your router and set up a port forwarding rule for each port which will divert traffic via the newly opened port to the internal IP address of your recorder. Please be aware that this process can vary slightly between different brands of routers. The default ports for hikvision recorders are 80, 8000, 554 and 443 – ALL TCP. These ports will need opening and forwarding to the internal IP address of your CCTV recorder. Also, you could be using non-default ports, this can be checked in the ‘network’ menu of the recorder. See the ‘NAT’ tab. If you have a different brand of CCTV recorder you will be able to find the default ports for your recorder in the user manual (towards the bottom of this page) or you will have to check in the network menu of the recorder. For further assistance on how to carry out this process on your broadband router please contact your ISP (internet service provider) or you may refer to this third party website. We have also listed some links below which may be useful.
To test you have opened your ports correctly please use a port checking website like https://www.yougetsignal.com/tools/open-ports/.
This tool will only tell you if the port is open and will not confirm that the port forwarding rule has been set up correctly.
The next step is to test that you can connect remotely to your system using your smartphone app when you are not connected to the same network as your recorder. For information on how to set up the app, please see F.A.Q 1.
If you can’t connect remotely please power cycle your router then try again. If you still can’t connect please refer to F.A.Q 3.
NOTE: ENSURE YOU DO NOT PRESS THE RESET BUTTON ON YOUR ROUTER AS THIS MAY FACTORY DEFAULT YOUR BROADBAND ROUTER CAUSING ANY BESPOKE ROUTER SETTINGS YOU HAVE ENTERED TO BE LOST.
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