Tamper faults often occur when part of the system, (i.e., door contact, detector, keypad, panel, external sounder, extension speaker or wiring), is disturbed or damaged by someone (usually accidently) when carrying out work on the interior or exterior of a building. The most common causes are;
- A carpet fitter has cut through a cable that runs below the carpets.
- A window cleaner has disturbed the external sounder (bell box) cover.
- A decorator has disturbed the cover of a detector or door contact.
- A detector has been taken down in preparation for decorating/refurbishment works and has either been refitted incorrectly or not refitted at all.
- I have had a new door fitted and the door contact has either been refitted incorrectly or not refitted at all.
You will need to contact us to arrange for an engineer to visit to rectify the fault. Please see if you can identify what has caused the tamper fault before contacting us. If your keypad has a screen, it should hopefully give you some information on where the tamper fault has occurred (e.g. Zone 2 – TAMPER).
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